“Listening is a difficult and sometimes tedious art. It is so much easier to tell people what to do. But to capture their desires, with an open and free heart, requires a real conversion, a “metanoia”, a change of attitude. To listen to someone means to become open and vulnerable to him/her and to allow them to disturb us, to change our habits and our ways of thinking and seeing things.”

                            Jean Vanier   – Letters of L’Arche